Terms of Use

Website Terms of Use

Your use of the Dementia Care California website indicates your agreement to the terms and conditions set forth in this webpage. Using this site and/or the contents on this site for unlawful activity may result in the revoking of site access.

Personal Information and Choice

“Personal information” is information about a natural person that identifies or describes an individual, including, but not limited to, his or her name, social security number, physical description, home address, home telephone number, education, financial matters, and medical or employment history, readily identifiable to that specific individual. A domain name or Internet Protocol address is not considered personal information, however, it is considered “electronically collected personal information.”

According to Government Code § 11015.5., “electronically collected personal information” means any information that is maintained by an agency that identifies or describes an individual user, including, but not limited to, his or her name, social security number, physical description, home address, home telephone number, education, financial matters, medical or employment history, password, electronic mail address, and information that reveals any network location or identity, but excludes any information manually submitted to a State agency by a user, whether electronically or in written form, and information on or relating to individuals who are users, serving in a business capacity, including, but not limited to, business owners, officers, or principals of that business.

"Electronically collected personal information" that we automatically collect includes your domain name or Internet Protocol address, and statistical information about which web pages you visit. If you voluntarily participate in an activity that asks for specific information (i.e., completing a request for assistance, personalizing the content of the web site, sending an e-mail, or participating in a survey) more detailed data will be collected. If you choose not to participate in these activities, your choice will in no way affect your ability to use any other feature of the web site.

If any type of personal information is requested on the web site or volunteered by the user, State law, including the Information Practices Act of 1977, Government Code Section 11015.5., and the federal Privacy Act of 1974 may protect it. However, this information may be a public record once you provide it, and may be subject to public inspection and copying if not otherwise protected by federal or State law.

Digital Millennium Copyright Act

The University of California complies with the provisions of the Digital Millennium Copyright Act (DMCA). If you have concerns regarding the use of copyrighted material on the site, please contact the agent designated to respond to reports alleging copyright infringement.

Claims:
The DMCA specifies that all infringement claims must be in writing (either electronic mail or paper letter) and must include the following:

A physical or electronic signature of the copyright holder or a person authorized to act on his or her behalf;

A description of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works at a single online site are covered by a single notification, a representative list of such works at that site;

A description of the material that is claimed to be infringing or to be the subject of infringing activity, and information reasonably sufficient to permit the service provider to locate the material;

Information reasonably sufficient to permit the service provider to contact you, such as an address, telephone number, and, if available, an electronic mail address;

A statement that the you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and

A statement that the information in the notification is accurate, and under penalty of perjury, that you are authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

Information Collected and How it is Used

We do collect personal information directly from individuals who volunteer to use some of our services. Collection of this information is required to deliver the specific services, but use of these services is voluntary.

If you do nothing during your visit to the web site but browse or download information, we automatically collect and store the following information about your visit:

The Internet Protocol Address and domain name used, but not the e-mail address. The Internet Protocol Address is a numerical identifier assigned either to your Internet service provider or directly to your computer. We use the Internet Protocol Address to direct Internet traffic to you and generate statistics used in the management of this site;
The type of browser and operating system you used;
The date and time you visited this site;
The web pages or services you accessed at this site;
The web site you visited prior to coming to this web site;
The web site you visit as you leave this web site; and
If you downloaded a form, the form that was downloaded.

The information we automatically collect or store is used to improve the content of our web services and to help us understand how people are using our services. This information does not identify you personally and is used for gathering web site statistics. The information we automatically collect and store in our logs about your visit helps us to analyze our web site to continually improve the value of the materials available. Our website logs do not identify a visitor by personal information, and we make no attempt to link other web sites with the individuals that browse the State's web site.

What Happens to Information You Submit to Us? 

If you choose to submit information to us, the information will be transmitted through secure lines to our departmental database. Any private information will only be used for the purposes for which it was provided and will not be shared with another entity except as prescribed by law. Please see our Privacy Policy for additional information.

Use of Internet Request for Assistance Form Information 

Any information you provide to us will only be shared with entities involved in your case as necessary. Information you provide may be included with other consumers’ information to be used for statistical reporting, trending data, and/or investigative actions. For example, we may need to retain information that becomes part of an enforcement action or consumer complaint case for a period of time after the closing date of the case.

If you provide us with information regarding an issue that does not fall within our regulatory jurisdiction, we may refer your information to the appropriate local, State, or federal agency on your behalf.

If You Send Us Email

You may choose to provide us with personal information, as in email with a comment or question. We use the information to improve our service to you or to respond to your request. Except for authorized law enforcement investigations or, as required by law, we do not share our e-mail with any other organizations.

We use your email to respond appropriately. This may be to respond to you, to address issues you identify, to further improve our web site, or to forward the email to another agency for appropriate action.

Public Disclosure

In the State of California, laws exist to ensure that government is open and that the public has a right to access appropriate records and information possessed by State government. At the same time, there are exceptions to the public’s right to access public records. These exceptions serve various needs including maintaining the privacy of individuals. Both State and federal laws provide exceptions.

All information collected at this site becomes public record that may be subject to inspection and copying by the public, unless an exemption in law exists. In the event of a conflict between this Use Policy and the Public Records Act, the Information Practices Act, or other law governing the disclosure of records, the Public Records Act, the Information Practices Act, or other applicable law will control.

Personal Information

Under Government Code § 11015.5., if you choose, you may have any personal information collected about you discarded without reuse or distribution, provided we are contacted in a timely fashion.

Automatic Collection of Information/Cookies

Cookies are simple text files stored on your computer by your web browser. The main State portal does not use cookies to maintain personalization, however some departmental applications may.

The State makes every attempt to avoid the use of cookies. When needed to maintain the functionality of an application, unlike the common usage of cookies, the State only uses cookies during the session in which you access our interactive applications.

Cookies created on your computer by using this web site do not contain “personal information” and do not compromise your privacy or security. We use the cookie feature only to store a randomly generated identifying temporary tag on your computer. You can refuse the cookie or delete the cookie file from your computer by using any of the widely available methods. However, if you turn your cookie option off, you may not be able to access some of the features in our interactive applications.

Security

Dementia Care California has taken several steps to safeguard the integrity of its telecommunications and computing infrastructure, including but not limited to authentication, monitoring, auditing, and encryption. This information should not be construed in any way as giving business, legal, or other advice, or warranting as fail proof, the security of information provided via the State's supported web site. The technical standards governing security are enforced by the Department of Finance.

Links to Other Sites

Our website has links to sites we feel might be useful to you and which may provide services. When you link to another site, you are no longer on our site and are subject to the privacy policy of the new site.

Dementia Care California accepts no responsibility for the content or accessibility of the external websites or external documents linked to on this website.

Dementia Care California does not endorse, support, sponsor, or approve the products or services of other parties that contain this website as a link or parties to which this website links.  We do not control or maintain the material presented by other persons on their websites.

This system is monitored to ensure proper operation, to verify the functioning of applicable security features, and for comparable purposes. Anyone using this system expressly consents to such monitoring. Unauthorized attempts to modify any information stored on this system, to defeat or circumvent security features, or to utilize this system for other than its intended purposes are prohibited and may result in criminal prosecution.

Limitation of Liability

Dementia Care California attempts to maintain the highest accuracy of content on its website. Any errors or omissions should be reported for investigation.

Dementia Care California makes no claims, promises, or guarantees about the absolute accuracy, completeness, or adequacy of the contents of this website and expressly disclaims liability for errors and omissions in the contents of this website. No warranty of any kind, implied, expressed, or statutory, including but not limited to the warranties of non-infringement of third-party rights, title, merchantability, fitness for a particular purpose, and freedom from computer virus, is given with respect to the contents of this website or its hyperlinks to other Internet resources. Reference in this website to any specific commercial products, processes, or services, or the use of any trade, firm, or corporation name, is for the information and convenience of the public, and does not constitute endorsement, recommendation, or its employees or agents.

This Use Policy is subject to change without notice.

Ownership

In general, information presented on this website, unless otherwise indicated, is considered in the public domain. It may be distributed or copied as permitted by law. However, Dementia Care California does make use of copyrighted data (e.g., photographs), which may require additional permissions prior to your use. In order to use any information on this website not owned or created by Dementia Care California, you must seek permission directly from the owning (or holding) sources. Dementia Care California shall have the unlimited right to use for any purpose, free of any charge, all information submitted via this site, except those submissions made under a separate legal contract. Dementia Care California shall be free to use, for any purpose, any ideas, concepts, or techniques contained in information provided through this site.

Page Last Updated: July 15, 2025